Many companies understand that Cash Flow is essential for corporate survival. However, many SME still trapped in the tight cash flow position when the bad times comes, especially difficulties in collection.
Brochure
— Course Fee: RM 790.00 (Inclusive of 8% Service Tax) —
- Module 1: Understanding of Business Process
- Vision and mission
- Working capital, planning, purchase, production, sale and collection
- Profit vs cash flow
- Module 2: Business Model
- Business positioning
- General vs focus
- Importance of business branding
- Module 3: Customers payment pattern
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- Customers payment history/ habits
- Company’s prompt payment policy
- Cease delivery/ performance of services
- Stern actions taken on collection
- Module 4: Satisfactory products and services
- What are the customers needs
- Satisfaction of customers needs
- Level of awareness and education
- Module 5: Business Collection skills and strategies
- Method available for collections
- Ad hoc seasonal discount
- Customers are not always right
- Single customer limit
- Module 6: Collection Tools
- In house collection personnel
- Outsource to debt factoring agents
- Electronic mediums
- Customers’ common delaying tactics
- Module 7: Reference and Symptoms
- CTOS and CRIS
- Industrial and local community references
- Casino
- Banking facilities vs cash based
- Under ground economy
- Symptoms of debtors running away
- Module 8: The Crucial 6%
- Develop a practical credit collection plan which suits the company’s industry
- Analyse the strength and shortfall of the existing credit department system and structure
- Module 9: Double A
- Action
- Attitude
- Module 10: Legal Proceedings
- Legal actions against debtors
- Enforcing judgment
- Module 11: Accounting and Taxation
- Accounting, Income tax and SST treatment on bad debts
- The crucial 10% and 6% SST
- Module 12: Employees Commitment
- How to motivate and increase employees commitment and initiative?