This training is designed to improve the participants in communicating clearly and effectively to get the correct message across to internal as well as external customers in order to achieve an objective.
Participants are expected to be aware of communicating competently in speaking and writing, after the training sessions which would bring them back from the foundation level to the business environment levels.
Other key skills taught would also include speaking and writing on critical thinking, problem solving, translating thoughts to action and etc
Brochure
— Course Fee: RM 1,580.00 (Inclusive of 8% Service Tax) —
MODULE 1 :
o Grammatical correction
o Discourse in English
• Starting a conversation
• Finishing a
conversation
• Connecting to someone
Practical conversation exercise
MODULE 2 :
o Grammatical correction
o Discourse in English
• Starting a conversation
• Finishing a
conversation
• Connecting to someone
Practical conversation exercise
MODULE 3 :
o Language Usage –
pronunciations
o Hypothetical Situation
• Telephone Conversation
• Making special requests
• Taking a message,
• Placing an order,
• Asking & giving detail,
• Answer enquiry,
• Role play practice.
• Q & A
MODULE 4 :
o Introduction to Memos writing
• Writing memos
• Mistakes in writing
memos
• Practical exercise in
good memo writing
• Write short and direct
memos
MODULE 5 :
o Introduction to E-mails writing
• Writing good emails
• Aware of mistakes in
writing Good emails
• Guideline in writing
short, precise and
direct e-mails
• Grammar mistakes in
writing e-mails
• Practical exercise in
good emails writing.