The Art of Effective Communication (In-House Training)

About Course

Every individual in a corporate environment recognises the need to be an effective communicator. However, many times we even take communication for granted. We assumed we are clear and properly understood, when actually we are far from there! It is essential to strengthen our communication skills and dramatically increase the perceived value in the eyes of others. A well-developed communication repertoire will improve our interpersonal skills and expand our ability to influence and gain commitment from customers, colleagues, subordinates and superiors. In this practical and interactive course, participants will have the opportunity to immediately put the concepts and techniques into practice, within a safe and nurturing environment.

Brochure

— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —

Explain why good communication skills are important
Describe models of and methods for communication
Describe how pre-conceptions and limited perceptions and prejudices interfere
with communication
Communicate directly and effectively in daily duties and express thoughts and ideas clearly to enhance interactions with customers and colleagues
List down the process of persuasion and influence
Use assertive techniques and persuasion language effectively
Describe their own conflict resolution styles
Turn conflicts into productive resource and forge a positive working relationship

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