Every individual in a corporate environment recognises the need to be an effective communicator. However, many times we even take communication for granted. We assumed we are clear and properly understood, when actually we are far from there! It is essential to strengthen our communication skills and dramatically increase the perceived value in the eyes of others. A well-developed communication repertoire will improve our interpersonal skills and expand our ability to influence and gain commitment from customers, colleagues, subordinates and superiors. In this practical and interactive course, participants will have the opportunity to immediately put the concepts and techniques into practice, within a safe and nurturing environment.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
• Communication
– Main concepts
– The Players, Process & Types
– The Competencies
• Barriers to communication
– Common barriers and overcoming them
– Perceptions and prejudices
– Providing feedback – the breakfast of champions
• Listening
– Hearing vs. Listening
– Attentive silence
• Questions are the answers
– Harnessing the power of questions
– Tips for better questions
• Body Language
– The power of non-verbal communication
– Different components
• Interpersonal excellence
– Intrapersonal vs. Interpersonal
– Empathy in action, Respect & Trust in unison
– Building rapport
• The Mind-set Factor
– Open-mindedness, Habits and patterns
– Setting & Hardening plus Tweaking and Breaking
• Self-awareness & commitment
– Knowing your ABC & ASK when in doubt
– Building confidence & self-esteem
– Desire & discipline
• The Persuasion Factor
– Persuasion vs. Manipulation
– Principles of persuasion
– Persuasion language
• Being assertive and handling conflicts
– Passive, Aggressive, Passive-Aggressive & Assertive behaviours
– 10 key qualities of assertive behaviour
– Common misconceptions about conflict
– Conflict resolution strategies