To compete in today’s global market, every industry – domestic and international companies must provide quality products, services, performances, etc that must satisfy the customer’s needs not only at a competitive price but also competitive standards.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
9.00am ~ 10.15am
1) Introduction to the Problem Solving Strategies
a) What are the real Problems at the work place?
b) Learn how to identify risks, costs, severity & impact to the company .
c) Brief on the consequences of repeated problems and how much it costs and
impact the profitability margin.
d) Case study
10.30am ~ 1.00pm
2) Strategy 1 – Problem Analysis & Pareto Prioritization
a) Define the source of the problems to get clarity on the source & actual
causes.
b) Set the right Priority to focus on the issue.
c) Learn how to determine the cost factors.
d) Workshop activity.
2.00pm ~ 3.30pm
3) Strategy 2 – Trouble Shooting on the Causes & Obstacles
a) Identify strategy in finding the causal factor via brainstorming technique.
b) Analyze the source and the various obstacles in the process.
c) Formulate action plans, interaction plan and preventive measures to address
the issues.
d) Workshop activity.
3.45pm ~ 5.00pm
4) Strategy 4 – Overcoming obstacles & Sustaining programs
a) Cultivate a positive mindset in “Can do” attitude.
b) Guidelines to forming a strong problem solving team.
c) Utilize PDCA, 5 Whys, and the Strategic Problem Solving Loop to achieve positive result.
d) Implement sustaining program for long term effect.
e) Sharing of Case studies.