In any progressive Organization, Leader and Supervisors play a critical role in interfacing with both subordinates and upper-level management. They are the important “links” between management and workers. The leader and supervisors works with through people on a face-to-face, day-to-day basis. But more importantly, they have responsibilities for leading, motivating and organizing their teams so as to contribute effectively and efficiently to the achievement of corporate and employee goals.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
Module 1
Your Adaptability in Leading CHANGE
• Why we need to change?
• Understand the F.E.A.R in you towards change
• Unleash inner potential towards positive CHANGE in turbulent times
Module 2
Leadership Style and Situational Leadership (Blake & Mouton Managerial Grid)
• Know your own leadership style
• (X) and (Y) management
• Flexing your leadership style to suit others and the situation
• Leadership during crisis
Module 3
Leading and Supervising By Example Towards Team Effectiveness
• Understand and analyze subordinate’s expectation
• Motivate your Team to Make Positive Change Happens
• Managing your Circle of Influence – Who You Are, Is Who You Attract
• UNLEASH Your Team’s Talent to Attain Positive Change
• Clear the PATH to Enhance Team’s Level of Initiative
• Leading the Team – Learn From The GEESE
Module 4
Matters of Relationship with Subordinate Versus Work at the Workplace
• Why leader/ supervisor fails
• Reasons the subordinates cannot differentiate “my supervisor and work”
• Techniques to overcome concerns of “my supervisor and work”
• The danger of “spoon feeding”
• Eleven (11) principles in human relationship
• Leader / Supervisory Balancing Skills
Technical – Administrative – Human Relation
Module 5
Operational Planning and Organizing the Work Effectively
• Distinction of planning & organizing
• Symptom & Benefit of bad planning and organizing
• 5M’s planning and control
• S.W.O.T and S.M.A.R.T.E.R
• Applying Continuous Improvement
Module 6
Applying Effective Time Management
• The Three elements of Poor Time Management
• Identifying the root cause of poor time management
• Brainstorming : The Four (4) Elements of Time Log Analysis
Module 7
Personal Management and Focus On Priority & Accomplishment
• Defining Important & Urgent
• Time Management Matrix
• Identifying effective quadrant of Urgent vs Important
• The 80/20 Pareto Rule in anything and everything you do.
• Brainstorming : Listing activities in Time Mgmt Matrix
• Brainstorming : Plans to move into the “Effective Quadrant”
Module 8
Elements of Effective Communication Towards Quality and Productivity
• Horizontal, vertical and cross communication
• The empathy listening process and speaking skills
• 2 ways communication
• Handling Gen X and Gen Y
• Applying body language
• Solving workplace problem using the FAST Principle
Module 9
Overcome ROADBLOCKS and Make Change Happens In You NOW!
• Determine your CORE VALUE and begin the journey
• Clarify the CHANGE to be Done
• FOCUS on the Highly Important Element to Change
• Take the FIRST Step with the END Result in Mind
• Be a leader and DARE to make a difference