For those whose first language is not English, it is sometimes a struggle to understand and master this language. In reality it can be done through tailor-made programmes and constant practice.
English Proficiency for Beginners takes into consideration the needs of Malaysian adults who fall into the abovementioned category. It covers not only speaking but also the necessary elements of communication.
It is vital for all participants to understand how communication is part and parcel of language. In fact, this knowledge can be used effectively in their working lives. By doing so, they may be able to, amongst others:
- Increase productivity at work
- Improve communication with customers and within their departments
- Help themselves to improve their own career opportunities within the organization
Grammar components have also been included in this programme. This is simply because it has been found that lack of knowledge of grammar is why many are unable to construct proper sentences. Some grammar rules are like a formula that can be learned and applied repeatedly. This can be easily taught.
Brochure
— Course Fee: RM 790.00 (Inclusive of 8% Service Tax) —
Module 1 Speaking to Win Over Customers
- Handling speaking fears
- Introducing self and others
- Understanding your customer/audience
- Welcoming, thanking and apologizing
- Professional telephone conversations
- Using questions to:
- obtain information
- confirm facts
- test listener’s understanding
- Asking for clarification and offering help
- Giving suggestions and expressing opinions
- Handling complaints, agreeing and disagreeing politely
- Meetings, negotiations and responding to difficult questions
- Speaking confidently using the right volume, intonation, stress, pausing and voice projection
- Pronunciation and common Malaysian errors
Module 2 Grammar at Work
- Nouns, verbs, adjectives (includes dictionary work)
- Simple present, paste and future tense
- Present continuous, past continuous and future continuous tense
- Present perfect tense
- Questions – Wh-questions & Yes/no questions
- Prepositions
- Common errors
Module 3 Writing Basics
- The 7Cs of writing
- 7 systematic writing steps
- 4 different types of paragraphs
- Requirements for modern day correspondence
- Wordiness
- Sentence lengths
- Formatting
Module 4 Writing Effective Emails
- Difference between formal and informal emails
- Ways to organize point
- Formatting emails – sub-headings, subject lines
- 4-point plan for business documents
- Writing emails to request for help, obtain information, set up meetings and provide short updates.