During this unprecedented and challenging business landscape, transformation is essential for business sustainability. Transformation in leadership and managerial skills is one of the key areas needed immediate attention and action in all businesses.
A team leader, such as a supervisor or a manager, is a person who is responsible for a part of a
company, who may be in charge of a function and a team of people who work in it. A leader is a person who exercises managerial functions primarily. The leader’s duties also include managing employees or a section of the company on a day-to-day basis. An efficient and effective leader plays important role in the company performance.
Generally, a leader, has to connect with various stakeholders in the portfolios, which included the
Senior Management Team, The Peers Co-Workers, The Subordinates, some might need to liaise with the external parties such as Suppliers and Vendors, Customers, and also the Authorities. It is a complex network involved at the work place. Leadership skills are essentials to perform the responsibilities efficiently and effectively, in order to achieve business sustainability.
In this 2-days programme, we train participants to understand the key elements of Leadership which being structured covering both Leadership and Team Management domains
Brochure
— Course Fee: RM 890.00 (Inclusive of 8% Service Tax) —
Module 1: We are a TEAM – Know the Leadership Styles & Team Roles
• What is Leadership?
• Get to know the common Leadership Styles.
• Learn the leadership style that suit the current talent management trend.
• What is Team?
• Get to know the common Team Roles.
• Learn the tips to manage a team as the preferred leader.
Module 2: The essential people skills foundation – EQ, State management, Building Rapport and Motivation
• What is EQ? What is State Management?
• Understand the basics of EQ and State Management.
• Understand the basics of Building Rapport and Motivate.
• Apply handy tools of people skills in managing the team.
• Tools: 3 Basic Needs, Relationship Trap Triangle, NLP State management Techniques
Module 3: The essentials to perform daily tasks – Problem Solving Skills, Risk Management, Time Management, Coaching Skills & Reporting Skills
• Problem Solving Framework – The ‘GAME’
• Know the basic about Risk Management
• Know the tips for effective Time Management
• What is Coaching? Know the basics of Coaching Skills, the behaviours of a great coach.
• Know some handy skills for impactful reporting and presentation.
• Tools: Check List for a great coach, Fish bone Diagram, 5W1H, Risk Matrix, Scenario Planning
Module 4: The essentials for a smooth system –Managing SOPs and KPIs
• What is SOP (Standard Operating Procedures)?
• Tips to manage the SOPs that team can follow.
• What is KPI (Key Performance Indicators)?
• Tips to manage KPI.