The “Building Confidence on Business Communication” program is designed for working adults to understand the basics of communication and master effective writing, speaking, and presenting skills. The program draws upon vast experience in the working world and uses a blend of tested methods from Malaysian corporations. Participants will leave the workshop with an understanding of how to craft messages that bring about the desired results. The program is designed by a trainer with extensive experience in corporate communication, publishing, and training.
Brochure
— Course Fee: RM 890.00 (Inclusive of 8% Service Tax) —
Area 1 The Story Behind Communication
- Discovering the communication process
- Comparing the differences in purpose – writer’s purpose vs reader’s purpose (e.g., to inform, to judge)
- Examining mediums; benefits and usage (e.g., emails and phone conversations)
- Discussing barriers to communication (e.g., jargon and culture)
- Understanding differences between communicating upwards, downwards, etc.
- Learning about the effects of badly/carelessly produced messages
- Practicing an audience-centered approach and analyzing audience
Area 2: Writing for Results
- Writing Basics
- 7 Systematic Writing Steps for effectiveness
- Writing Cs for a professional finish
- Requirements for modern day correspondence (e.g., organization, wordiness, jargon and tone)
- Four Point Plan in paragraphing documents
- Creating compact paragraphs
- Differences between informing and persuading
- Increasing readability in a busy world
Area 3: Writing for Results
- Effective Emails
- Differences between formal and informal emails
- Creating subject headings, attention grabbing openings, action-oriented closings
- Hands on writing session for different types of emails
- Common errors (includes grammar)
Area 4 Speaking
- Speaking ABCs
- Overcoming speaking fears
- Knowing your audience
- Becoming aware of the appropriate tone, intonation and stress patterns
- Facilitation and compensation devices – e.g. correcting what was said and rephrasing
- Why good listening skills matter
- Practicing active listening – verbal & non-verbal tools
- Tips for successful speaking at meetings
- Keeping conversations flowing
- Providing positive reinforcements, avoiding negative feedback
- Providing short updates using the STAR method
- Putting opinions across and disagreeing diplomatically
- Roleplaying meetings – to practice asking, giving, agreeing and disagreeing with opinions
Area 5 Speaking
- Presentations
- Presenting points using different methods
- Short group presentations