Communication is crucial in building relationship with people and sharing ideas. In the workplaces when dealing with all business processes, from marketing, sales pitching, presenting proposal, negotiating for deals, developing solutions, executing production, delivering and implementing solutions, managing projects, collecting payments and retaining customers, effective communication is the KEY for smooth processes, great customer experience and business sustainability.
However, communication is complex, especially in project management, as effective communication can be affected by various factors. Let’s get to know the KEY factors and essential skills for effective communication and achieving for better relationship and project management.
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— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
Module 1:
Introduction of effective communication.
• Top 5 communication issues in the industry
• Know the 3 x 3 Keys:
3 Keys Component, 3 Key Methods, 3 Key Culprits
• DISC Personalities
• VAK communication system
Module 2:
About “Verbal Communication”.
• Active Listening
• Information extraction
• Speaking etiquette
Module 3:
About “Non-Verbal Communication”.
• Body language
• Gestures
• Facial Expression
Module 4:
About “Written Communication”.
• Introduction of Key Documents in Project Management
• Handy tools for constructing Standard Operating Procedure (SOP),
Guidelines and Instructions
• Handy tools for Report Writing
Module 5:
About “Presentation”.
• Contents management.
• Mini assessment and receiving feedback.
• Handling Frequently Asked Questions
Module 6:
About communications style for Various Scenarios.
• Introduction of the Project
• Progress Reporting
• Change Management
• Crisis Management
• Provide supports (on-line or on-site)