Very often, programs on Emotional Intelligence (EI) tend to put more focus on the results of the outward manifestations when interacting with others. Even though this is an important aspect of EI, it is certainly not the whole picture. Carried to the extremes, we could very well end up with programs heavily laden with techniques and quick fixes for achieving interpersonal excellence or so-called “Emotional Intelligence”.
Ideally EI should start from the inside and slowly emanate outwards. When the inside is tranquil, the outside is stable, peaceful and even beautiful. Conversely when there’s turmoil on the inside, the view on the outside is rarely picturesque.
This program will explore and even challenge some generally accepted views and assumptions about EI and attempt to create new and finer distinctions about the subject matter that are practical as well as readily applicable.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
Introduction to Emotional Intelligence (EQ = Emotional Quotient)
- What is emotion?
- What is intelligence?
- Why emotional intelligence?
Emotions vs. Feelings
Our magnificent mind
- Conscious
- Subconscious
- Unconscious
4 Foundations of Emotional Intelligence
- Identifying
- Understanding
- Using
- Regulating
The relationship of behavior, feelings and performance
- Other people’s behavior can affect our feelings
- Our feelings can influence our performance
- Performance can be enhanced through positive behaviors
- EQ though important, is not the only factor to high performance
The concept of BAR
- Understanding the BAR
- Working with the BAR
- Raising the BAR
Emotional hijacking
- Emotions taking over
- Inertia at work
- Altered perceptions
Emotional Discipline
- The Power of Choice
- Working with the process in emotional encounters
- Strategies to constructively influence reactions & responses
Common negative emotions
- Anger
- Guilt
Anxiety & worry, etc.
Self Esteem
- Key questions on Self esteem
- Pillars of self esteem
Forgiveness
- Myths about forgiveness
- 5 Stages of forgiveness
- 9 Qualities of forgivers