Generating Excellent Customer Service For Back Office And Front Liners (In-House Training) (2 days)

What Will You Learn?

• • Understand your role and responsibilities as a customer service provider
• • Be able to practice skills and techniques which enhances customer satisfaction
• • Be able to handle irate customer and customer complaints professionally and objectively
• • Improve customer relations
• • Be convicted to provide good customer service via telephone as well as in person
• • To develop a range of customer service excellence skills
• • To identify the service performance gap and the courses of action to be taken for improvement