About Course
Customers, the most important ASSET to all businesses. Without the customers, the business could not exist literally! Henry Ford once said: “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” Everyone agrees that the CUSTOMER is important, yet we can easily lose one in seconds if we are not well prepared in handling our customers, especially, the customers in this new era, who are more affluent and more informed than ever before.
Customer Experience, is the ‘outcome’ of every interaction a customer has with your business, from the appearance or exposure in the media (direct or in-direct), to first engagement with the customer, introducing your product/service, and receiving the product/service they bought from you, and the after-sales process too. Everything you do, directly and in-directly impacts your customers’ perception, their satisfaction,
their decision to keep coming back or not, and their reviews – their sharing of experience with their network of people. An Excellent Customer Experience is your key to sustain and success!
In this 2-days programme, we train participants to understand the key elements of excellent customer experience, design the customer experience framework/roadmap, sharpen and align the strengths with the customer experience road map, and achieve the goal in creating more “happy and loyal” customers.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
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