Eight Disciplines Problem Solving (8D) is a method used to approach and to resolve problems, typically employed by quality engineers or other professionals. Its purpose is to identify, correct, and eliminate recurring problems, and it is useful in product and process improvement. It establishes a permanent corrective action based on statistical analysis of the problem (when appropriate) and focuses on the origin of the problem by determining its root causes.
This training covers the skills and knowledge required to understand the root cause of the problem via PDCA, 8-D and other relevant tools and techniques that will introduce appropriate actions to contain, correct and prevent the problem from recurring. It also helps to clearly differentiate 3 critical actions that are required for different situations.
The outcome of the Basic 8D Problem Solving shall be the development of practical problem solver that leads to organization improvement and customer satisfaction.
Brochure
— Course Fee: RM 6,480.00 (Inclusive of 8% Service Tax) —
DAY 1
9.00 am – 10.15 am
Module 1 –Introduction to Root Cause Analysis
• Ice-breaker
• Pre test
• What is root cause analysis all about?
• Why perform a root cause analysis?
• Examples of root causes.
• What are some of the root cause analysis tools?
• Workshop activity
10.30 am ~ 1.00 pm
Module 2 –Introduction to Plan-Do-Check-Action
• What is the PDCA in business?
• What does the 4 – Step Process stand for?
• PDCA examples
• Know the roles of PDCA in ISO 9001:2015 QMS
1.00pm ~ 2.00pm Lunch break
2.00pm ~ 5.00pm
Module 3 – Introduction to 5 Why Analysis
• What is the 5 Whys about?
• How to use the 5 Why for Root Cause Analysis.
• Procedure to form and introduce the 5 Whys step-by-step
• Understand the problem solving & decision making process in 5 Whys.
• Sharing of 5Whys examples
• Workshop activity
DAY 2
9.00 am – 10.30 am
Module 4 –Introduction to 8 D Problem Solving
• What is the 8 D Problem Solving all about?
• Overview of the 8 D Steps
• Brief on the 8D History
• Explain on the Advantages of the 8 D techniques
• Know the Rules of doing 8 D
• Workshop activity
10.45 am ~ 1.00 pm
Module 5 – Problem Description
• Identify the Problem Statement
• Conduct systematic approach to problem description
• Determine what Is / Is Not factors
• Workshop : Practical practices on Problem description
2.00 pm – 3.30 pm
Module 6 – Containment Action & Root Cause
• Prevent escalation of problems
• Verification of Effectiveness
• Examples of Action
• Determine the Root cause
• Workshop: Practical tools application.
3.45 pm – 5.00 pm
Module 7 – Prevent Occurrence and Congratulate the Team
• Define Action System
• Implement the System Prevention
• Understand the Difference between 8 D, DMAIC & QMS.
• Post test
• Review the lessons learned
• Q & A