Ms LC Wan
9 Courses • 0 StudentBiography
Ms. LC Wan received her Bachelor of Science Degree (Honours) in Biochemistry from National University of Malaysia (U.K.M.). and Graduate Certificate in Business Administration from Charles Sturt University (Australia). With the analytical skills, researcher’s mindset and business management acumens, she gained from the courses coupled with her inborn interpersonal and communications skills rooted from her passion in connecting with people enable her to perform efficient and effective communications, management and problem solving, in her 21 years career in the printing industry, covering both Production and Sales & Marketing functions.
During her 20 years engagement with the Sales & Marketing Department, started as a Marketing Coordinator, to an Account Servicing Executive, and become an Account Servicing Manager before promoted to the Marketing Manager, she had the privileges to serve many of the reputable clienteles in Malaysia. Amway Malaysia, AirAsia, Citibank, Maybank, Parkson Malaysia, Astro, Malaysia Tatler, Samsung Malaysia, Inti University Malaysia, NagaDDB, Bonuslink, just to name a few. With her strong customer centric mindset and effective customer service skillsets, she became the best sales performer by securing numerous contractual projects and consistent repetitive sales.
With her leadership skills, she had trained and built a strong Marketing team and made the company become the preferred and long-service vendor among the customers. Since the company’s implementation and adoption of QEMS (Quality, Environmental Management Systems - ISO9001, ISO14001) in 2009, LC was selected as one of the core committees, involved in policies developments and management.
Besides being the leader of the Sales & Marketing Department, a Management team member, Committee of the QEMS, LC was also the trainer for various internal trainings for the Sales & Marketing Team, the Customers and other staffs, in areas ranging from Customer Services, Project Management, Costing, Products & Processes knowledge to Personal Protective Equipment, besides being the appointed Internal Auditor of the company’s QEMS and FSC certifications.
A holder of an MBA with Merit in Global Business by Coventry University (UK), LC is also a PSMB certified trainer. She customizes and designs the programs that cater the needs of the clients, just to name a few, she has conducted training programme in the area of Customer Services and Customer Experience for retails, Customer Experience (PSMB Penjana), QC Tools for Quality Improvement and 4 Pillars for Efficient and Effective Procurement. Being a passionate learner, LC is a Licensed NLP Coach and Master Practitioner and also embarking on a journey in pursuing the DBA (Doctor of Business Administration). She aspires to inspire others, to grow and progress together.
